This Privacy Policy explains how bm69 collects, uses, stores and protects your personal data when you use our online casino and sports betting platform. We are committed to handling your information with transparency and care.
All personal data held by bm69 is encrypted using 256-bit SSL technology and stored on secured servers. We apply industry-standard technical and organisational measures to prevent unauthorised access, disclosure or loss of your information.
bm69 does not sell, rent or trade your personal information to third-party marketers under any circumstances. Data shared with third parties is limited to what is strictly necessary to operate the platform, process payments and comply with legal obligations.
Registered users have the right to access, correct, export and request deletion of their personal data at any time. You may also withdraw consent for marketing communications, update your contact preferences, or lodge a data complaint through our support team.
bm69 uses cookies and similar tracking technologies to operate the platform, personalise your experience and analyse usage patterns. We explain each category of cookie and how to manage your preferences in Section 9 of this Policy.
bm69 does not store full card numbers or payment credentials. Transactions via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank and other Malaysian payment channels are processed through PCI-DSS compliant payment processors.
bm69 processes personal data in compliance with the requirements of our international gaming licence and applicable data protection standards. We maintain internal data processing records and conduct periodic privacy reviews to ensure ongoing compliance.
bm69 ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://bm69.cam. We respect the privacy of everyone who uses our platform and are committed to protecting the personal data you share with us.
This Privacy Policy describes what personal data we collect about you, how we collect it, the purposes for which we use it, with whom we may share it, how long we retain it, and the rights you hold in relation to your data. It should be read together with our Terms & Conditions, which govern your use of the platform more broadly.
bm69 serves users across Malaysia, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and beyond. We are committed to handling the personal data of all users — regardless of location — with the same standard of care and in compliance with the data protection requirements of our international licensing framework.
This Policy is effective as of 1 January 2026. If we make material changes, we will notify you via email or an on-platform notification prior to the changes taking effect.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
bm69 collects the following categories of personal data from users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration; KYC verification |
| Contact Data | Email address, phone number, residential address | Registration; account updates |
| Financial Data | Payment method type, transaction history, deposit and withdrawal amounts in MYR | Payment processing; withdrawal requests |
| KYC Documents | Identity document images, proof of address, source-of-funds documentation | KYC verification process |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Automatically on platform access |
| Usage Data | Pages visited, games played, bets placed, features used, click patterns | Automatically during active sessions |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Registration; preference updates |
We do not collect or store complete payment card numbers. Transactions via Malaysian payment providers (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect) are handled through their own secure environments. bm69 receives only transaction confirmation and reference data from these providers.
bm69 collects personal data through the following channels:
bm69 processes your personal data for the following purposes:
bm69 relies on the following legal bases when processing your personal data:
bm69 does not sell, rent or trade your personal data. We share your data only in the following limited circumstances:
bm69 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and our licensing obligations. The following retention periods apply as general guidance:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | Legal/licensing obligation |
| KYC documents | 5 years from account closure or last transaction | AML regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping |
| Support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Technical & usage data | 24 months from collection | Platform improvement / fraud prevention |
| Marketing preferences | Until consent is withdrawn or account closed | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
bm69 uses cookies and similar technologies (web beacons, pixel tags, local storage) on our platform. These serve the following purposes:
You may manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of bm69 but may affect personalisation and the relevance of promotional content displayed to you. Note that clearing your browser cookies will reset any opt-out preferences you have set.
bm69 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security measures include:
Notwithstanding these measures, no system is entirely immune to risk. In the event of a data breach that poses a risk to your rights and freedoms, bm69 will notify you and the relevant authorities in accordance with our obligations under applicable data protection law and our licensing framework, without undue delay.
Users are responsible for maintaining the confidentiality of their own account login credentials. If you suspect your account has been accessed without authorisation, please contact our support team immediately.
bm69 operates under international licensing and some of our service providers, including infrastructure and KYC partners, are located outside Malaysia. Your personal data may therefore be transferred to and processed in countries other than your country of residence.
Where personal data is transferred internationally, bm69 ensures that adequate safeguards are in place to protect your data, including through contractual data processing agreements with service providers that incorporate appropriate data protection standards. We require all third-party processors to maintain security measures at least equivalent to those described in this Policy.
By using the bm69 platform, you acknowledge and consent to your personal data being transferred to servers and systems outside Malaysia as necessary for the operation of the services described in this Policy.
As a user of the bm69 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 16.
You may request a copy of all personal data we hold about you. We will respond within 30 days of receiving a verifiable request.
You may request correction of any inaccurate or incomplete personal data held on your account at any time.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
You may object to the processing of your data where we rely on legitimate interests as our legal basis, or to direct marketing at any time.
You may request your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
You may request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain under our AML or licensing obligations. We will always explain clearly if a request cannot be fulfilled in full and provide the reasons for any limitation.
To withdraw consent for marketing communications specifically, you may use the unsubscribe link in any marketing email or update your preferences in the account settings panel on the platform.
The bm69 platform is strictly for use by individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps and our KYC process confirms date of birth against official identity documents.
If bm69 becomes aware that personal data has been collected from a person below the minimum age, that account will be closed immediately, any associated data will be deleted, and any funds — including deposits — will be handled in accordance with our licensing obligations and the individual's circumstances.
If you believe a minor may have accessed or registered on our platform, please contact our support team immediately so that we may investigate and take appropriate action.
The bm69 platform may contain links to or integrations with third-party services, including payment providers and game studios. This Privacy Policy applies only to data processed directly by bm69. We are not responsible for the privacy practices of third-party services and encourage you to review the privacy policies of any external services you interact with.
Payment providers including the operators of Touch 'n Go eWallet, DuitNow, Maybank, CIMB, Public Bank and similar Malaysian payment platforms operate under their own privacy frameworks. When you initiate a payment through these channels, your interaction with those services is governed by their respective terms and privacy policies.
bm69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or regulatory requirements. The date of the most recent revision is always displayed at the top of this document.
Where changes are material — meaning they significantly affect your rights or how we use your data — we will provide at least 14 days' advance notice via email to your registered address or via a prominent on-platform notification. For non-material updates (such as typographical corrections or clarifications that do not change our practices), the updated Policy will be effective from the revision date shown.
Continued use of the bm69 platform following notification of material changes constitutes your acceptance of the revised Privacy Policy. If you do not accept any amendment, you are entitled to close your account by contacting our support team.
If you have any questions, concerns or requests in relation to this Privacy Policy or the way bm69 handles your personal data, please contact us through the following channels. We are committed to addressing all privacy-related inquiries promptly and transparently.
For formal data subject rights requests, please be prepared to verify your identity before we process the request, to ensure your data is shared only with you.
Your Privacy, Protected
Your personal data is protected by 256-bit encryption, processed only for clearly stated purposes, and never sold to third parties. Explore the bm69 platform — Malaysia's trusted online casino and sports betting destination.